How do I place an order?

Please send us an e-mail  to sales.aussiepaper@gmail.com with the product numbers you would like to order and we’ll be happy to help you.

Can I place my order over the phone?

We’re confident you’ll find everything you need on our site, including quick and easy checkout. If you do need assistance in placing an order, we’re here to help. Contact us by phone at 1300799 479 OR by email at sales.aussiepaper@gmail.com.

Can Aussie Paper ship products to me in Victoria?

Yes! Please check the shipping page for more details.

Is it possible to deliver my order in other states?

Yes! Please check the shipping page for more details.

Do you offer sample packages?

It is certainly possible to order one or more samples of our products. That way you can have a look and test our products first before you buy them. For more info contact us by phone at 1300799 479 OR by email at sales.aussiepaper@gmail.com.

Can I pick-up my order?

A Free In-Store Pick-Up is available to those who want to pick up their orders in our warehouse. Our location is on 97 Lara Way Campbellfield Vic 3061, for more info about shipping policy, please visit Shipping page.

How can I check if a product is on stock?

You can check the stock status of a product by going to the product page. Below the product title you will see the stock status of the specific product.

The product I want to order is not on stock. How can I find out when it will be back?

Although we forecast our sales and plan our purchases, it can happen that a product is out of stock. We will try to get it back on stock as soon as possible. If a product is out of stock for a prolonged period of time we will communicate this on the website. If you would like to know more specifically when a product comes back in stock, send us an e-mail  to sales@aussiepaper.com.au with the product number and we’ll be happy to help you.

If I need to make a return, what’s your policy?

If you’re unhappy with your order or have received defective merchandise, products can only be returned to Aussie Paper for credit within 14 days from invoice date. For a more in-depth look, please visit our Shipping page or contact us!

Can I order products that are not listed?

Yes! Aussie Paper is able to design and create custom packaging for your business. We’ve helped design packaging options per your request. Let your customers know that you are a leader in sustainability. It will be worth the investment! Please visit our Custom Packaging page and learn how to make them your very own! Or contact one of our sales team for more details.

Can I add a different delivery address?

Of course! During the ordering process you can define an alternative delivery address and inform us by the email. When you have chosen an alternative delivery address, the order and will be sent to this address.

What are your hours?

Our office is open from 9:00am-5:30pm on Monday to Friday. Saturday & Sunday & National Holidays Closed.

What does biodegradable mean?

By definition, biodegradable is a broader term for the ability of a substance to be broken down by microorganisms. Substances may biodegrade within a short time-frame (e.g. less than 30 days) or may break down eventually (ie. hundreds of years).

How is it different from compostable?

Many plant and animal products have the potential to biodegrade into toxic substances. Compostability is associated only with positive biodegradation and the capacity of a substance to biodegrade in a managed process to produce useful compost within 180 days.

How long do compostable products take to degrade?

Compostable degradation is dependent on the product material and the conditions of the compost environment. Many compostable products are designed to degrade in a commercial composter within 60-180 days (2-6 months). Products tend to take longer to degrade in a backyard composter because of the varying compost conditions and the varying degrees of maintenance

What plants can be made into bio-plastic compostable products?

Almost any high starch plant can be used to make bio-plastic, but corn is the most popular. It is also possible to make compostable products with potato, rice, and sugar beets.

Can the products be backyard composted?

Cellulose products are also backyard compostable and will even degrade in water. PLA products and other bio-plastics are typically recommended for commercial composters. Most bio-plastics require optimum compost conditions to completely break down, and therefore, they are not recommended for backyard composting.

Why should you support compostable products even if they are not all being composted?

We believe that composting needs to be a regular option for packaging disposal, though in some situations, we know that composting is not viable. Plant-based, compostable products are one step towards a larger imperative to improve disposable products and their life cycles. Compostable packaging creates new options for both production and disposal over the long term and we think that creating choices will help push the industry to improve packaging sustainability overall. The use of plant-based products will also reduce the reliance on petroleum-based plastics, which currently dominates conventional packaging options.

Why Aussie Paper?

Our goal is to help businesses become leaders in sustainability and create a healthier environment for everyone. At Aussie Paper, we think it is important that recyclable and biodegradable products work not only for the environment, but for your business. We are happy to assist you with your sustainable choices in food service supplies.