Delivery & Returns

The below sets out the shipping policy that applies to customers that make a purchase from Aussie Paper. All orders placed during the week are processed and dispatched on Monday or Thursday. If you have any questions, please contact our customer service team.

Order Amendments

We want you to be completely happy with your purchase.

Products can only be returned to Aussie Paper for credit within 14 days from invoice date even if Aussie Paper is at fault. If Aussie Paper is not at fault and the customer wishes to return product, subject to the rest of this clause 4 being adhered to, the customer will:

Pay the cost of freight of the goods both to them and back to Aussie Paper, as well as a $5.00 per carton restocking / administration fee if returning for Credit; OR

Pay the cost of freight of the goods back to Aussie Paper if returning for credit and then received a replacement item of the same quantity.

Returned products can only be credited at the value equivalent to the current market value of the products.

Damaged goods are not eligible for return and the product must be unopened and in a re-sellable condition acceptable by Aussie Paper. Any goods that have been written on or defaced by You or your courier will not be eligible for return.

Aussie Paper only accepts complete cartons with no items missing. Aussie Paper does not accept credit sleeves of products nor individual items.

Approved product returns must be returned to Aussie Paper within 3 business days of the RA number being issued or the goods will be declined and returned to you.

All returns outside the above conditions are subject to a minimum 20% restocking fee, if and only if Aussie Paper agrees to accept the return at the sole discretion of Aussie Paper. Aussie Paper is under no obligation to accept returns of Product from Customers.

If anything is unclear or you have more questions feel free to contact our customer support team.